Terms and Conditions

At brightwads.com, we prioritize your satisfaction. If you are not fully happy with any of our products or services, we are here to assist with refunds or exchanges. This Return Policy outlines the conditions and procedures for submitting a refund request.

1. Requirements for Refunds

To be eligible for a refund, requests must be made within the specified period from the date of purchase and meet the following criteria:

• The product or service must remain in its original condition.
• Proof of purchase, such as an order confirmation or receipt, must be provided.
• You should first attempt to resolve the issue with our support team.

2. Refund Process

To request a refund:

1. Contact our support team via support@brightwads.com.
2. Provide your order details and reason for the request.
3. Submit any required documentation, such as receipts or screenshots.

Our team will review your request and respond within 7 business days.

3. Partial Refunds

Partial refunds may be granted in certain cases, including:

• Products or services that have been partially used or altered.
• Items purchased with special offers or promotions.

4. Exceptions

Refunds cannot be issued for:

• Downloaded digital products or virtual items.
• Personalized or custom-made items.
• Items purchased during final sales or clearance events.

5. Refund Method

Approved refunds will be processed to the original payment method.

• Processing may take 7–10 business days.
• Delays caused by your bank or payment provider are outside our control.

6. Exchange Policy

If you wish to exchange a product or service:

1. Contact our support team with your order details.
2. Explain the reason for the exchange.
3. Our team will guide you through the process.

7. Contact

For questions or assistance regarding refunds or exchanges, contact us anytime at:

Email: support@brightwads.com