Return and Refund Policy

At brightwads.com, your satisfaction and enjoyment are our top priorities. This policy explains the terms for refunds, returns, or exchanges of any products or services we offer.

1. Eligibility Period

Refund, return, or exchange requests can be made within a specific period from the date of purchase or transaction. Requests submitted after this period may not be processed.

2. Requirements for Refunds and Returns

To qualify for a refund or return, the following must apply:

• The product must be unused, in its original condition, and undamaged.
• Proof of purchase or order confirmation must be provided.
• For defective or damaged items, supporting evidence (e.g., photos) is required.

3. Non-Refundable Items

The following cannot be refunded or returned:

• Downloaded digital products or virtual items.
• Gift cards, bonus coins, or promotional vouchers.
• Items marked as sale or final sale.
• Personalized or customized items.

4. How to Request a Refund or Return

Submit your request by contacting us at support@brightwads.com with:

• Your full name and contact information.
• Order number or proof of purchase.
• Clear description of the issue or reason for the request.
• Evidence, such as photos for defective or damaged products.

5. Shipping Costs

Original shipping costs are non-refundable. Customers are responsible for return shipping unless the item was defective, damaged, or sent in error.

6. Defective or Incorrect Items

If you receive a defective or incorrect product, contact us immediately. We may offer:

• A replacement product.
• A full refund.

7. Updates to This Policy

We reserve the right to update or revise this policy at any time. It is recommended to check this page regularly to stay informed about changes.

8. Contact Us

For questions or assistance regarding this policy, reach out to:

Email: support@brightwads.com